Terms & Conditions
Last updated: August 2025. These terms may be updated before full public launch.
1. Acceptance of Terms
By accessing or using the Intlo platform — including the website and mobile application — you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the platform.
2. Account Usage
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. Intlo reserves the right to suspend accounts that violate these terms.
3. Orders
Orders placed through Intlo are subject to availability and confirmation. Intlo acts as an intermediary between customers and partner restaurants or stores. Placing an order constitutes an agreement to purchase the selected items.
4. Restaurant Orders
Food orders are prepared by partner restaurants. Intlo is not responsible for the quality, safety or accuracy of food items prepared by restaurant partners. Any concerns about food quality should be raised through the support channel.
5. Grocery Orders
Grocery and daily needs orders are fulfilled by partner stores. Product availability, pack sizes and descriptions are provided by the store partner. Intlo does not guarantee the accuracy of all product information at all times.
6. Delivery
Delivery is carried out by Intlo riders. Estimated delivery times are indicative and may vary based on distance, traffic and order volume. Intlo is not liable for delays caused by circumstances outside its control.
7. Availability
Intlo currently operates in Bichkunda and surrounding villages. Service availability may vary by location and time. Intlo reserves the right to modify the service area at any time.
8. Cancellations
Orders may be cancelled before they are accepted by the restaurant or store. Once an order is accepted and preparation has begun, cancellation may not be possible. Cancellation policies may be updated as the platform evolves.
9. Payments
Payments are processed securely through third-party payment providers. Intlo does not store full payment card details. All charges are in Indian Rupees (INR). Refund eligibility is determined on a case-by-case basis.
10. User Responsibility
Users must not misuse the platform, submit false orders, provide incorrect delivery addresses, or engage in any activity that disrupts the service. Intlo reserves the right to remove users who violate these terms.
11. Partner Responsibility
Restaurant and store partners are responsible for the accuracy of their menu and product listings, food safety and hygiene standards, and timely preparation of orders. Rider partners are responsible for safe and timely delivery.
12. Intellectual Property
All content on the Intlo platform — including the logo, brand name, design and text — is the property of Intlo. You may not reproduce, distribute or use Intlo branding without written permission.
13. Limitations
Intlo provides the platform on an "as is" basis. We do not guarantee uninterrupted service. To the extent permitted by law, Intlo is not liable for indirect or consequential losses arising from use of the platform.
14. Changes to Terms
Intlo may update these Terms and Conditions at any time. Continued use of the platform after changes are published constitutes acceptance of the updated terms. We will notify users of significant changes where possible.
15. Contact
For questions about these terms, please contact us through the Contact page on this website.